FAQs

How do purchases from Polar Star benefit my community and the environment?

In line with SEESworld's vision, we have been engaged in community work fighting for social and environmental sustainability since 2010. Polar Star Shop helps us fund our cause. Read more here to see the projects we've been involved in and the work we have done.

How can I request specific products?

Struggling to find certain products in your country? Not finding what you're looking for on our site? We have access to a vast database of manufacturers, and are always at the forefront of the latest innovative products even before they are available for sale in other countries. You name or describe it, and we can find it for you. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any inquiries, and make sure to keep an eye on our latest list of featured products.

Where can I see your wholesale prices?

We have access to a vast database of manufacturers, and are always at the forefront of the latest innovative products even before they are available for sale in other countries. Feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request any product that you would like us to find or source for you.

When can I expect my package to arrive?

Expect between 3 and 4 weeks from time of payment to receiving the package.

How much will shipping cost me?

You only pay a fixed delivery fee per order, regardless of where in the country your are located. Delivery is free for orders of 3 products or more. Click <here> to see our delivery fees in the USA, Australia and South Africa.

How does delivery work?

We use local courier companies to deliver packages anywhere in your country at a fixed rate, with free delivery for orders of 3 products or more. We currently deliver in South Africa, USA and Australia. Customers can choose to get packages delivered at the nearest delivery station to their home. In addition to delivery stations being suitable for customers living in remote or hard-to-access areas, they are also convenient to those who might not be home on the day of delivery.

How does the freight work?

Ocean freight might take a bit longer, about 3 to 4 weeks, but considerably brings down prices as it eliminates all middle men from the sourcing process. Your package travels directly from the factory to your door and the freight rates are already factored into our pricing.

How does Polar Star obtain the cheapest freight rates?

We've been based in Asia for almost half a decade and have established direct trade relations with factories and shipping companies.

Which countries do you ship to?

We ship products back and forth between Asia, USA, South Africa and Australia.

What are SEESworld and Polar Star?

We started SEESworld - Social, Economic and Environmental Sustainability - 10 years ago with the idea of creating a new business system that would bring balance between commerce and community.

For the last few years we have been setting up in Asia and are now sourcing hard-to-find products to other countries at greatly reduced prices, resulting in Polar Star Shop. Due to the direct link that we establish between factories and customers, all middlemen and agent fees are eliminated, enabling us to offer all products at 20% lower than market rate.

What is Polar Star's goal?

Our shop division helps SEESworld achieve its goal with its work in mental health, inequality and sustainability. Read more about SEESworld's vision here.

How can I be assured of the quality of a product before I purchase it?

We either trial and test products ourselves, or do a thorough review on manufacturers' credibility and quality standards. We also make sure that any problems pointed out by consumer reviews are addressed before making items available for sale on our site.

How can I find out more about a product before buying it?

Next to each product you have the option to click on "Ask a question about this product". We encourage you to make use of this function, and will be onto it immediately to find the answers for you.

What opportunities are there for me to earn money on Polar Star?

Part of our mission is to help entrepreneurs set up small business without any startup cost. Supporting small business forms a core element of SEESworld's work toward social sustainability of which you can read more about here.

All the products currently listed on the platform are available at wholesale and reseller pricing at margins up to 30%. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to learn about the commission you can earn by selling Polar Star products in your community.